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Privacy Policy
RETURN AND EXCHANGE POLICY
Last Updated: 3/28/2022
Thank you for shopping at https://www.mudcy.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitionsshall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
BusinessCompany(referred to as either "the Company", "We", "Us"or "Our" in this Agreement) refers to Mudcy Private Limited Located at P-51/Sanjay Nagar Ghaziabad, UP ,IN.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://www.mudcy.com
You means the individual accessing or using the Service, or the company,or other legal entity on behalf of which such individual is access ingor using the Service, as applicable.
GENERAL RETURN POLICY
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
REFUND POLICY
In order to be eligible for a refund, you have to return the product within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund,make sure these conditions are met:
- Product must have the receipt or proof of purchase
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: Info@mudcy.com
You will be updated for their Return Status through their EMAIL,provided that contact information is recorded to us.
At Mudcy.com, we strive to provide excellent service and ensure customer satisfaction. However, we understand that situations may arise where a refund is necessary. Please review our refund policy below:
Non-Completion of Work:
a. If we fail to complete the agreed-upon work within the specified timeline, and there have been no additional workscope requests from the client, a refund may be eligible.
b. To request a refund under this circumstance, the client must notify us in writing within [number of days] from the original agreed-upon completion date.
Glitches in Completed Work:
a. If we have completed the work, but there are significant glitches or issues that prevent the proper functioning of the delivered product or service, a refund may be eligible.
b. The client must notify us in writing of the glitches or issues within 14 days from the date of delivery.
c. We will make reasonable efforts to rectify the glitches or issues in a timely manner. If we are unable to resolve the problem, a refund may be considered.
General Refund Guidelines:
● Refund requests must be submitted in writing via email to info@mudcy.com.
● The refund request must include detailed information about the specific issue and the client's contact details.
● We reserve the right to investigate the reported issue and may request additional information or evidence to support the refund request.
● Refunds will be processed using the original payment method used by the client.
● The amount of the refund will be determined based on the extent of the issue and the portion of the work affected.
● Refunds may take 7-10 days to process from the date of approval.
Exceptions to Refunds:
1. Refunds will not be provided if the client has requested additional work or changes beyond the original scope, leading to project delays or glitches.
2. Refunds will not be granted for issues resulting from the client's negligence, misuse, or unauthorized modifications to the delivered work.
3. Please note that this refund policy applies solely to services provided by Mudcy.com and does not cover any third-party services or products.
If you have any questions or require further clarification regarding our refund policy, please contact us at info@mudcy.com. We are here to assist you and ensure a positive experience with Mudcy.com.
Last updated: May 31st, 2023.
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